general terms & conditions - home pack 1
All BASE tariffs are subject to the general terms and conditions of sale of KPN Group Belgium nv. They are for strictly normal and personal use only, and apply exclusively to national calls, except special numbers (070, 077, 0900,...).
The home internet and home pack services are not compatible with an ISDN line, a Lotto terminal, an emergency telephone or a PABX switchboard.
Activation date of the service: BASE sends a text message to the mobile number indicated in your contract, with the activation date of the service for which you have subscribed. The contract period begins on this date.
temporary offers - specific conditions
Temporary offer valid until 31/05/12 included. For all subscriptions to home pack, the national unlimited tariff plan (€ 10/month worth) and the international unlimited option (€ 2/month worth) are included in the pack. You will receive unlimited* calls from your fixed line to all fixed networks in Belgium in the 15 countries of zone 1: Austria, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Norway, Spain, Sweden, United Kingdom, United States. One-off activation fee of € 40. Free Wi-Fi modem.
special terms and conditions
The home pack 1 contract lasts for a minimum of 12 months. It is an Internet subscription of € 30 per month to surf with a maximum speed of 1 Mbps, without phone communication. 1 GB download volume is included in the monthly subscription. For every additional MB of download volume you pay € 3 per started block of 500 MB. Unused MB's cannot be carried over to the next month. There is a one-off activation fee of € 40. Mandatory purchase of a modem at € 3 per month for 24 months or a one-off payment of € 72.
the different tariffs and options for fixed telephony
free time: rate only applicable to national calls, between 5 p.m. and 8 a.m. from Monday to Friday, 24 hours a day at weekends and on public holidays, from your fixed line to another fixed line, except for special and Internet numbers.
classic: rate only applicable to national calls, 24 hours a day, 7 days a week, from your fixed line to another fixed line, except for special numbers, Internet numbers and Telenet numbers. Call rates per second after the connection cost of € 0.05 per call. A call to a Telenet number costs € 0.10 per minute between 8 a.m. and 7 p.m. from Monday to Friday, and € 0.05 between 7 p.m. and 8 a.m. from Monday to Friday, plus the connection cost of € 0.075 per call.
national unlimited: fixed line subscription from € 10 per month, only applicable to national calls, 24 hours a day, 7 days a week, from your fixed line to another fixed line, except for special numbers and Internet numbers.
free time international: Free fixed phone option, after a one-off activation fee of € 5, strictly for normal and personal use only, subject to conditions (see box below) and only valid for international calls between 5 p.m. and 8 a.m. Monday to Friday, and 24 hours a day at weekends and on public holidays, from your fixed line to a fixed line in a country mentioned in the list below, with the exception of calls to special numbers and the Internet. This option includes 2.000 free minutes and is only valid for the following countries: Austria, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Norway, Spain, Sweden, United Kingdom, United States.
international unlimited: € 2 monthly fixed telephone option, after a one-off activation fee of € 5, strictly for normal and personal use only, subject to conditions (see box below) and only valid for international calls, 24 hours a day and 7 days a week, from your fixed line to a fixed line in a country mentioned in the list below, with the exception of calls to special numbers and the Internet. This option must be combined with the national unlimited tariff and is valid for the following countries only: Austria, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Norway, Spain, Sweden, United Kingdom, United States.
calls to mobile phone numbers: these rates apply only to national calls, 24 hours a day, 7 days a week, from your fixed line to a mobile number, except for special numbers and Internet numbers. Call rates per second after the connection cost of € 0.1144 per call.
indication
If you change the speed of your Internet subscription via your customer zone, then you agree to a 1-year contract for that product.
* terms and conditions for normal use in the framework of an unlimited offer
In order for us to guarantee the best terms and conditions, our unlimited offers are only intended for normal personal and private use. That normal use guarantees your intensive use. The contract is only breached in the event of fraud (which includes, for example, the commercial use of the contract, by making it available to call centers and/or third parties), dishonest use, or more generally, usage that does not correspond with that expected of a customer who has signed a home internet or home pack contract.
For example: your fixed phone use is fraudulent if you regularly call more than six hours a day and/or 42 hours a week.
If at any time you fail to comply with the normal terms and conditions, KPN Group Belgium nv reserves the right to restrict the supply of services or to temporarily suspend and/or terminate the contract.