benefit from the best roaming rates in EuropeBASE wishes to offer you the best rates all year long, even when you travel in Europe. Here are therefore a few tips and tricks to allow you to go on holiday with no stress. what is roaming?Roaming is a service offered by telecom operators, that allow mobile phone users to call and be called abroad. do I need to activate the roaming service on my mobile phone?No it is not necessary. Whether you are a BASE prepaid or postpaid customer, there is nothing to do to benefit from the roaming service. It is automatically activated for all our customers, so you can call in complete serenity while on holiday. |
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how much does it cost?BASE offers you the best roaming rates inside the EU. tariffs inside the EU (outside of Belgium)
calls and text messages in the rest of the worldYou can of course make calls and send text messages from any other country in the world. Internet on your mobile phone abroadSurf wherever you are in the world thanks to data roaming. |
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some tips before you go
- In your directory, use the international prefix "+32" for the numbers you are likely to call during your holidays.
e.g.: 0486 19 1913 becomes +32486 19 1913 (note that the 0 disappears with the international prefix) - If you want to enjoy even better prices when you are abroad, you can purchase one of our roaming options according to your needs:
- Roaming option: for only €10, you can call for 30 minutes from France, Germany, the Netherlands and Luxemburg to Belgium, on our partners' networks.
more info - Data roaming option: This option is only available for BASE customers with a monthly fee. It allows you to surf on the Internet from your mobile phone when you are abroad.
more info
When you are abroad, it is essential to manually select the preferred network of the country where you are staying if it does not automatically appear on your mobile phone. Otherwise, you will not be able to enjoy the advantageous rates related to the data roaming option. Please have a look at your phone's user manual for more details about how to manually select a network abroad. |
- Check here if BASE has an agreement with a privileged partner in the country where you are going.
- To save money while you are abroad, why not send an SMS instead of making a call, this will only cost you €0.13/SMS.
Moreover, receiving an SMS inside the EU is completely free. - Should you wish to use mobile Internet abroad and not spend too much money, know the data roaming alert service is automatically activated on your mobile phone.
This service will alert you via SMS as soon as you have reached €50 data traffic abroad. You can naturally modify this limit according to your needs.
more info - Before you leave, top up your call credit if you are a BASE prepaid customer.
- You can easily access your voicemail by dialing +32 486 19 1933.
This call will be billed according to the applicable tariff of the country where you are staying. You should therefore check the list of partners BASE has a price convention with in order to choose the most advantageous one. You do not wish to pay to listen to your voicemail? Then you can just wait until you are back in Belgium to listen to them. - Check that your phone technically allows you to call wherever you are:
- You are staying in Europe: If you purchased your phone less than 2 years ago, it is probably bi-band and can therefore connect to most networks.
- You are travelling to the American continent or to Asia: you need to have a tri-band phone to be able to connect to the networks in those regions.
- Don't forget your charger!
- In case your phone gets lost or stolen abroad, don't panic: immediately call our customer centre to +32 486 19 1999 (payable from abroad) in order to terminate your number.