I. general information

• commercial name of the operator
• brief description of the operator's activities
• corporate social responsibility

II. access and usage

The following services are subject to the terms of KPN Group Belgium.

• postpaid 0
• postpaid 1
• postpaid 3
• postpaid 5
• prepaid
  

• home internet
• home pack
• fixed telephony

I. general information

commercial name of the operator

KPN Group Belgium nv/sa
Neerveldstraat 105 rue Neerveld
Brussel 1200 Bruxelles
ondernemingsnummer/numéro d'entreprise TVA BE 0462.925.669
RPR/RPM Brussel/Bruxelles
base.support@kpngroup.be

brief description of the operator's activities 

KPN Group Belgium NV/SA is a 100% subsidiary of the Netherlands' Koninklijke KPN, one of the most important telecom operators on the European market, and has its headquarters in Brussels. Until 1 June 2009, KPN Group Belgium was called BASE NV/SA. The new legal denomination ‘KPN Group Belgium NV/SA' enables us to reflect the company's multi-brand strategy developed by BASE NV/SA the last years. All brands of BASE n.v./s.a. were integrated in one organisation. The name change allows us to further grow as a communications company aiming to be considered in the near future as the multi-brand factory in the Belgium communication landscape and helps us to support our partners even better in the future.

KPN Group Belgium keeps on investing in the optimization of its network. Through the implementation of modern extended GSM technology both indoor and outdoor coverage was improved. Today nearly 100% of the Belgian population has coverage with the KPN Group Belgium network. KPN Group Belgium is also implementing EDGE and UMTS. After reaching the regulatory target of 50% coverage in 2007, KPN Group Belgium's focus has shifted to the launch of HSPA. In the first phase, KPN Group Belgium will rollout HSPA in the principal cities of Belgium. The first services on HSPA are expected to be launched towards the end of 2009. In the second phase, KPN Group Belgium will expand its HSPA network towards the intermediate cities. KPN Group Belgium confirms current UMTS investments in the network backbone are already operational to create capacity for the growing customer base.

KPN Group Belgium distributes its products and services via 54 BASE shops (BASE, SudPresse mobile,…), 800 dealers, online (http://www.simyo.be/), ALLO telecom shops (BASE). ALLO telecom has 61 points of sales with a high presence in the South of the country which will develop the business of KPN Group Belgium in Wallonia. ALLO telecom remains a separate entity and continues to act under its own brand.

corporate social responsibility 

KPN Group Belgium's view on Corporate Social Responsibility is that KPN Group Belgium, as a company, is actively concerned with the welfare of society at large. It is our desire to have a positive impact on the people and communities in which we operate. We are currently designing a CSR programme which will clearly link our view of corporate social responsibility to our shared values, mission and vision. Some key elements we are taking into consideration are:

customer focus give value for money	challenger be one step ahead
transparancy walk your talk	entrepreneurship walk the extra mile

II. access and usage: postpaid 0 

trade name

postpaid 0

naming provided to the BIPT

postpaid 0

description

Postpaid 0 is a BASE tariff plan with invoice (postpaid), without fixed monthly charges. You only pay for what you use and you can stay as long as you want.

coverage

98% is the proportion of the Belgian population currently covered by KPN Group Belgium. Wherever you are in Belgium you can always be reached in or out of the country and, thanks to the Extended GSM technology, reception is even better.

tariffs and possible discount(s)

• product overview
• national rates
• international rates
• roaming rates

necessary equipment and terminal

All you need to have to use postpaid 0 is a mobile phone that is compatible with an e-GSM network and a SIM card from BASE.

request formality

Are you not yet a BASE customer?
Visit a BASE sales point and subscribe to postpaid 0. Your SIM card costs €15, but this amount will be deducted from your invoice.

You have a prepaid card from BASE?
Visit a BASE sales point and subscribe to postpaid 0. The balance of your BASE top-up card can be easily transferred to the postpaid 0 subscription. Of course you may keep your current mobile number free of charge.

You have a BASE monthly plan?
If you've subscribed to BASE for 24 months or more, you may subscribe to postpaid 0 at a BASE sales point. If this isn't the case, just ask one of our sales personnel at your BASE-shop for further information.

contractual delivery period

KPN Group Belgium undertakes to activate the SIM card as soon as possible. At the latest at the moment of activation, the Client is allocated one mobile telephone number per connection.

commercial delivery period

KPN Group Belgium undertakes to activate the SIM card as soon as possible. At the latest at the moment of activation, the Client is allocated one mobile telephone number per connection.

main technical characteristics

Before you get started with postpaid 0, you need to prepare your mobile phone for use. Make sure that you have your BASE SIM card and your mobile ready.

1. Insert your SIM card in your mobile phone. Instructions for doing this are normally marked clearly on your mobile. The SIM card contains a memory chip with all the information you need to make calls.
2. Turn on your mobile phone and check that the battery is sufficiently charged. If your mobile is new, you will first have to completely charge the battery.
3. Enter your four digit PIN number and press #. When you use your BASE SIM card for the first time, the PIN number is 1111.
4. We recommend that you change the standard PIN (1111) into a personal and secret code as soon as possible. Your PIN may not consist of 4 identical (3333) or consecutive (1234) numbers. That way you prevent unauthorized use of your mobile phone.
5. Change your PIN via the menu on your mobile phone or enter the following characters (make sure all characters are correct on screen): **04*old PIN*new PIN*new PIN again#
6. If your number has not yet been activated in a BASE point of sales, call 1999 for private individuals or 1940 for self-employed or employees of an SME for free. Keep the following details ready:
   • your identity card
   • your mobile number (starting with 04xx xxx xxx)
   • your SIM card number (located on the letter sent with your SIM card)
   • your imei number (located underneath your mobile phone's battery or enter *#06# on your mobile)
   • your MNP number (if not yet activated)
7. Your mobile is now ready for use. You are connected to the BASE network and you can make and receive calls.
8. If you use an older device from before 2001, please consult the manual or contact the manufacturer to check wheth

contractual period to put an end to disturbance

KPN Group Belgium undertakes to employ all reasonable means to ensure the safety and security of the KPN Group Belgium Network and the correct operation of the KPN Group Belgium Services. However, the Client acknowledges that a faultless operation of the KPN Group Belgium Services cannot be guaranteed at all times and nationwide, considering that 1) the KPN Group Belgium Network does not cover 100% of the Belgian territory and the Belgian population, and 2) the radio signals can be disturbed by external factors such as buildings, vegetation or the geographic relief, as well as by the mobile telephone used.

minimal duration of the contract and possible revocation

The postpaid 0 contract is a contract for an indefinite duration and therefore you can terminate it at anytime in your BASE-shop. Nevertheless, KPN Group Belgium reserves the right to cancel your subscription and any option that you may have (and therefore terminate your number) if you have not made a chargeable call during a 12-month period. In this case, you will automatically forfeit any remaining balance that is in your favor (relating to the purchase of your SIM card, an option, or any other credit, whatever it may be).

way(s) and periodicity of the billing

As a postpaid 0 customer, you'll receive a monthly invoice, as far as you have used paying mobile phone services. If you don't have to pay anything, you won't receive an invoice neither. Either you will receive it by post, or you can request it online at www.kpnonline.be.

way(s) of payment

To pay your BASE invoice, you have the following options:

• by bank transfer
• via direct debit (via bank or credit card)
• with your credit card by calling the BASE call center (1999)
• with your credit card at www.kpnonline.be (Visa - Amex - Mastercard and BASE Mastercard)
• by paying in cash in a BASE-shop
• via pc banking (KBC-Dexia-ING)
• via m-banxafe (if you have a 128k SIM card)

measure in favor of handicapped persons

not applicable

points of sales

the overview of the BASE points of sales in your region

helpdesk characteristics & nature

I want to be BASE:
Call 0486 19 1999. Our staff are happy to help you, every day between 9 and 22 hours.
Please contact us online. Select this from the forms below.

• I am not yet BASE customer and you would like information
• I would like to BASE with maintaining my current mobile number

I am already BASE
Want more information on subscriptions or services? Switching to another formula? Questions or comments?

• Call 1999 (via your mobile BASE in Belgium)
• Call 0486 19 1999 (with any phone in Belgium)
• Call +32 486 19 1999 (with any phone from abroad)

Please contact us online. Select this from the forms below.

• I have a question about SMS / voice mail / mobile
• I have a question about billing / payment
• I would change my details
• I would like to receive brochures or additional information
  
• I want information on postpaid 0
• BASE MasterCard
• m-banxafe
• I have another question

Heb je technische vragen in verband met de BASE website? Contacteer dan onze webmaster.

II. access and usage: postpaid 1

trade name

postpaid 1

naming provided to the BIPT

postpaid 1

description

Postpaid 1 is a BASE tariff plan with invoice (postpaid), including free minutes to BASE mobile phone numbers each month.

coverage

98% is the proportion of the Belgian population currently covered by KPN Group Belgium. Wherever you are in Belgium you can always be reached in or out of the country and, thanks to the Extended GSM technology, reception is even better.

tariffs and possible discount(s)

product overview

• permanent advantage
• national rates
• international rates
• roaming rates

necessary equipment and terminal

All you need to have to use postpaid 1 is a mobile phone that is compatible with an e-GSM network and a SIM card from BASE.

request formality

Are you not yet a BASE customer?
Visit a BASE sales point and subscribe to postpaid 1 for a period of 24 months. Your SIM card costs €15, but this amount will be deducted from your invoice.

You have a prepaid card from BASE?
Visit a BASE sales point and subscribe to postpaid 1 for a period of 24 months. The balance of your BASE top-up card can be easily transferred to the postpaid 1 subscription. Of course you may keep your current mobile number free of charge.

You have a BASE monthly plan?
Visit a BASE sales point and subscribe to postpaid 1 for a period of 24 months.

contractual delivery period

KPN Group Belgium undertakes to activate the SIM card as soon as possible. At the latest at the moment of activation, the Client is allocated one mobile telephone number per connection.

commercial delivery period

KPN Group Belgium undertakes to activate the SIM card as soon as possible. At the latest at the moment of activation, the Client is allocated one mobile telephone number per connection.

main technical characteristics

Before you get started with postpaid 1, you need to prepare your mobile phone for use.

Make sure that you have your BASE SIM card and your mobile ready.

1. Insert your SIM card in your mobile phone. Instructions for doing this are normally marked clearly on your mobile. The SIM card contains a memory chip with all the information you need to make calls.
2. Turn on your mobile phone and check that the battery is sufficiently charged. If your mobile is new, you will first have to completely charge the battery.
3. Enter your four digit PIN number and press #. When you use your BASE SIM card for the first time, the PIN number is 1111.
4. We recommend that you change the standard PIN (1111) into a personal and secret code as soon as possible. Your PIN may not consist of 4 identical (3333) or consecutive (1234) numbers. That way you prevent unauthorized use of your mobile phone.
5. Change your PIN via the menu on your mobile phone or enter the following characters (make sure all characters are correct on screen): **04*old PIN*new PIN*new PIN again# <
6. If your number has not yet been activated in a BASE point of sales, call 1999 for private individuals or 1940 for self-employed or employees of an SME for free. Keep the following details ready:
   • your identity card
   • your mobile number (starting with 04xx xxx xxx)
   • your SIM card number (located on the letter sent with your SIM card)
   • your imei number (located underneath your mobile phone's battery or enter *#06# on your mobile)
   • your MNP number (if not yet activated)
7. Your mobile is now ready for use. You are connected to the BASE network and you can make and receive calls.
8. If you use an older device from before 2001, please consult the manual or contact the manufacturer to check wheth

contractual period to put an end to disturbance

KPN Group Belgium undertakes to employ all reasonable means to ensure the safety and security of the KPN Group Belgium Network and the correct operation of the KPN Group Belgium Services. However, the Client acknowledges that a faultless operation of the KPN Group Belgium Services cannot be guaranteed at all times and nationwide, considering that 1) the KPN Group Belgium Network does not cover 100% of the Belgian territory and the Belgian population, and 2) the radio signals can be disturbed by external factors such as buildings, vegetation or the geographic relief, as well as by the mobile telephone used.

minimal duration of the contract and possible revocation

A postpaid 1 subscription has a minimum duration of 24 months.

If the Client unilaterally terminates the subscription before the expiry date of his agreement for a definite period of time, he must pay compensation equal to the subscription charges or the minimum call credit for the period remaining until the expiry date of the agreement. This provision is applicable only to subscription agreements for a definite period of which the maximum duration is fifteen (15) months or less. For Clients who have signed an agreement for a definite period longer than fifteen (15) months, this compensation is equal to the amount which the Client would have had to pay if the agreement were concluded for fifteen (15) months.

way(s) and periodicity of the billing

As a postpaid 1 customer, you'll receive a monthly invoice. You can receive it by post, or request it online at www.kpnonline.be.

way(s) of payment

To pay your BASE invoice, you have the following options:

• by bank transfer
• via direct debit (via bank or credit card)
• with your credit card by calling the BASE call center (1999)
• with your credit card at www.kpnonline.be (Visa - Amex - Mastercard and BASE Mastercard)
• by paying in cash in a BASE-shop
• via pc banking (KBC-Dexia-ING)
• via m-banxafe (if you have a 128k SIM card)

measure in favor of handicapped persons

BASE Social Advantage - postpaid 1 @ 20€

points of sales

the overview of the BASE points of sales in your region

helpdesk characteristics & nature

I want to be BASE.
Want to BASE? Got a question?
Call 0486 19 1999. Our staff are happy to help you, every day between 9 and 22 hours.
Please contact us online. Select this from the forms below.

• I am not yet BASE customer and you would like information
• I would like to BASE with maintaining my current mobile number

I am already BASE
Want more information on subscriptions or services? Switching to another formula? Questions or comments?

• Call 1999 (via your mobile BASE in Belgium)
• Call 0486 19 1999 (with any phone in Belgium)
• Call +32 486 19 1999 (with any phone from abroad)

Please contact us online. Select this from the forms below.

• I have a question about SMS / voice mail / mobile
• I have a question about billing / payment
• I would change my details
• I would like to receive brochures or additional information
• I want information on postpaid 1
• BASE MasterCard
• m-banxafe
• I have another question

Heb je technische vragen in verband met de BASE website? Contacteer dan onze webmaster.

II. access and usage: postpaid 3

trade name

postpaid 3

naming provided to the BIPT

postpaid 3

description

Postpaid 3 is a BASE tariff plan with invoice (postpaid), including unlimited calls and texting to BASE mobile phone numbers.

coverage

98% is the proportion of the Belgian population currently covered by KPN Group Belgium. Wherever you are in Belgium you can always be reached in or out of the country and, thanks to the Extended GSM technology, reception is even better.

tariffs and possible discount(s)

product overview

national rates

international rates

roaming rates

 

necessary equipment and terminal

All you need to have to use postpaid 3 is a mobile phone that is compatible with an e-GSM network and a SIM card from BASE.

request formality

Are you not yet a BASE customer?

Visit a BASE sales point and subscribe to postpaid 3 for a period of 24 months. Your SIM card costs €15, but this amount will be deducted from your invoice.

You have a prepaid card from BASE?

Visit a BASE sales point and subscribe to postpaid 3 for a period of 24 months. The balance of your BASE top-up card can be easily transferred to the postpaid 3 subscription. Of course you may keep your current mobile number free of charge.

You have a BASE monthly plan?

Visit a BASE sales point and subscribe to postpaid 3 for a period of 24 months.

contractual delivery period

KPN Group Belgium undertakes to activate the SIM card as soon as possible. At the latest at the moment of activation, the Client is allocated one mobile telephone number per connection.

commercial delivery period

KPN Group Belgium undertakes to activate the SIM card as soon as possible. At the latest at the moment of activation, the Client is allocated one mobile telephone number per connection.

main technical characteristics

Before you get started with postpaid 3, you need to prepare your mobile phone for use.

Make sure that you have your BASE SIM card and your mobile ready.

1. Insert your SIM card in your mobile phone. Instructions for doing this are normally marked clearly on your mobile. The SIM card contains a memory chip with all the information you need to make calls.

2. Turn on your mobile phone and check that the battery is sufficiently charged. If your mobile is new, you will first have to completely charge the battery.

3. Enter your four digit PIN number and press #. When you use your BASE SIM card for the first time, the PIN number is 1111.

4. We recommend that you change the standard PIN (1111) into a personal and secret code as soon as possible. Your PIN may not consist of 4 identical (3333) or consecutive (1234) numbers. That way you prevent unauthorized use of your mobile phone.

5. Change your PIN via the menu on your mobile phone or enter the following characters (make sure all characters are correct on screen): **04*old PIN*new PIN*new PIN again#

6. If your number has not yet been activated in a BASE point of sales, call 1999 for private individuals or 1940 for self-employed or employees of an SME for free. Keep the following details ready:

- your identity card

- your mobile number (starting with 04xx xxx xxx)

- your SIM card number (located on the letter sent with your SIM card)

- your imei number (located underneath your mobile phone's battery or enter *#06# on your mobile)

- your MNP number (if not yet activated)

7. Your mobile is now ready for use. You are connected to the BASE network and you can make and receive calls.

8. If you use an older device from before 2001, please consult the manual or contact the manufacturer to check wheth

 

contractual period to put an end to disturbance

KPN Group Belgium undertakes to employ all reasonable means to ensure the safety and security of the KPN Group Belgium Network and the correct operation of the KPN Group Belgium Services. However, the Client acknowledges that a faultless operation of the KPN Group Belgium Services cannot be guaranteed at all times and nationwide, considering that 1) the KPN Group Belgium Network does not cover 100% of the Belgian territory and the Belgian population, and 2) the radio signals can be disturbed by external factors such as buildings, vegetation or the geographic relief, as well as by the mobile telephone used.

minimal duration of the contract and possible revocation

A postpaid 3 subscription has a minimum duration of 24 months.

If the Client unilaterally terminates the subscription before the expiry date of his agreement for a definite period of time, he must pay compensation equal to the subscription charges or the minimum call credit for the period remaining until the expiry date of the agreement. This provision is applicable only to subscription agreements for a definite period of which the maximum duration is fifteen (15) months or less. For Clients who have signed an agreement for a definite period longer than fifteen (15) months, this compensation is equal to the amount which the Client would have had to pay if the agreement were concluded for fifteen (15) months.

way(s) and periodicity of the billing

As a postpaid 3 customer, you'll receive a monthly invoice. You can receive it by post, or request it online at www.kpnonline.be.

way(s) of payment

To pay your BASE invoice, you have the following options:

• by bank transfer
• via direct debit (via bank or credit card)
• with your credit card by calling the BASE call center (1999)
• with your credit card at www.kpnonline.be (Visa - Amex - Mastercard and BASE Mastercard)
• by paying in cash in a BASE-shop
• via pc banking (KBC-Dexia-ING)
• via m-banxafe (if you have a 128k SIM card)

 

measure in favor of handicapped persons

not applicable

points of sales

the overview of the BASE points of sales in your region

helpdesk characteristics & nature

I want to be BASE.
Want to BASE? Got a question?
Call 0486 19 1999. Our staff are happy to help you, every day between 9 and 22 hours.
Please contact us online. Select this from the forms below.

I am not yet BASE customer and you would like information
I would like to BASE with maintaining my current mobile number

I am already BASE
Want more information on subscriptions or services? Switching to another formula? Questions or comments?

• Call 1999 (via your mobile BASE in Belgium)
• Call 0486 19 1999 (with any phone in Belgium)
• Call +32 486 19 1999 (with any phone from abroad)

Please contact us online. Select this from the forms below.

• I have a question about SMS / voice mail / mobile
• I have a question about billing / payment
• I would change my details
• I would like to receive brochures or additional information
  
• I want information on postpaid 3
• BASE MasterCard
• m-banxafe
• I have another question

Heb je technische vragen in verband met de BASE website? Contacteer dan onze webmaster.

II. access and usage: postpaid 5

trade name

postpaid 5

naming provided to the BIPT

postpaid 5

description

Postpaid 5 is a monthly plan (postpaid) from BASE offering a choice between 3 bundles, each of which is based on a specific usage:

-       postpaid 5 @ € 25: includes 150 min and 150 text messages to all national networks

-       postpaid 5 @ € 40: includes 450 min and 450 text messages to all national networks

-       postpaid 5 @ € 99: includes unlimited calls, text messages, MMSs to all national networks and 500 MB data transfer in Belgium

coverage

98% is the proportion of the Belgian population currently covered by KPN Group Belgium. Wherever you are in Belgium you can always be reached in or out of the country and, thanks to the Extended GSM technology, reception is even better.

tariffs and possible discount(s)

product overview

national rates

international rates

roaming rates

 

necessary equipment and terminal

All you need to have to use postpaid 5 is a mobile phone that is compatible with an e-GSM network and a SIM card from BASE.

request formality

Are you not yet a BASE customer?

Visit a BASE sales point and subscribe to postpaid 5 for a period of 24 months. Your SIM card costs €15, but this amount will be deducted from your invoice.

You have a prepaid card from BASE?

Visit a BASE sales point and subscribe to postpaid 5 for a period of 24 months. The balance of your BASE top-up card can be easily transferred to the postpaid 5 subscription. Of course you may keep your current mobile number free of charge.

You have a BASE monthly plan?

Visit a BASE sales point and subscribe to postpaid 5 for a period of 24 months.

contractual delivery period

KPN Group Belgium undertakes to activate the SIM card as soon as possible. At the latest at the moment of activation, the Client is allocated one mobile telephone number per connection.

commercial delivery period

KPN Group Belgium undertakes to activate the SIM card as soon as possible. At the latest at the moment of activation, the Client is allocated one mobile telephone number per connection.

main technical characteristics

Before you get started with postpaid 5, you need to prepare your mobile phone for use.

Make sure that you have your BASE SIM card and your mobile ready.

1. Insert your SIM card in your mobile phone. Instructions for doing this are normally marked clearly on your mobile. The SIM card contains a memory chip with all the information you need to make calls.

2. Turn on your mobile phone and check that the battery is sufficiently charged. If your mobile is new, you will first have to completely charge the battery.

3. Enter your four digit PIN number and press #. When you use your BASE SIM card for the first time, the PIN number is 1111.

4. We recommend that you change the standard PIN (1111) into a personal and secret code as soon as possible. Your PIN may not consist of 4 identical (3333) or consecutive (1234) numbers. That way you prevent unauthorized use of your mobile phone.

5. Change your PIN via the menu on your mobile phone or enter the following characters (make sure all characters are correct on screen): **04*old PIN*new PIN*new PIN again#

6. If your number has not yet been activated in a BASE point of sales, call 1999 for private individuals or 1940 for self-employed or employees of an SME for free. Keep the following details ready:

- your identity card

- your mobile number (starting with 04xx xxx xxx)

- your SIM card number (located on the letter sent with your SIM card)

- your imei number (located underneath your mobile phone's battery or enter *#06# on your mobile)

- your MNP number (if not yet activated)

7. Your mobile is now ready for use. You are connected to the BASE network and you can make and receive calls.

8. If you use an older device from before 2001, please consult the manual or contact the manufacturer to check wheth

 

contractual period to put an end to disturbance

KPN Group Belgium undertakes to employ all reasonable means to ensure the safety and security of the KPN Group Belgium Network and the correct operation of the KPN Group Belgium Services. However, the Client acknowledges that a faultless operation of the KPN Group Belgium Services cannot be guaranteed at all times and nationwide, considering that 1) the KPN Group Belgium Network does not cover 100% of the Belgian territory and the Belgian population, and 2) the radio signals can be disturbed by external factors such as buildings, vegetation or the geographic relief, as well as by the mobile telephone used.

minimal duration of the contract and possible revocation

A postpaid 5 subscription has a minimum duration of 24 months.

If the Client unilaterally terminates the subscription before the expiry date of his agreement for a definite period of time, he must pay compensation equal to the subscription charges or the minimum call credit for the period remaining until the expiry date of the agreement. This provision is applicable only to subscription agreements for a definite period of which the maximum duration is fifteen (15) months or less. For Clients who have signed an agreement for a definite period longer than fifteen (15) months, this compensation is equal to the amount which the Client would have had to pay if the agreement were concluded for fifteen (15) months.

way(s) and periodicity of the billing

As a postpaid 5 customer, you'll receive a monthly invoice. You can receive it by post, or request it online at www.kpnonline.be.

way(s) of payment

To pay your BASE invoice, you have the following options:

• by bank transfer
• via direct debit (via bank or credit card)
• with your credit card by calling the BASE call center (1999)
• with your credit card at www.kpnonline.be (Visa - Amex - Mastercard and BASE Mastercard)
• by paying in cash in a BASE-shop
• via pc banking (KBC-Dexia-ING)
• via m-banxafe (if you have a 128k SIM card)

 

measure in favor of handicapped persons

not applicable

points of sales

the overview of the BASE points of sales in your region

helpdesk characteristics & nature

I want to be BASE.
Want to BASE? Got a question?
Call 0486 19 1999. Our staff are happy to help you, every day between 9 and 22 hours.
Please contact us online. Select this from the forms below.

I am not yet BASE customer and you would like information
I would like to BASE with maintaining my current mobile number

I am already BASE
Want more information on subscriptions or services? Switching to another formula? Questions or comments?

• Call 1999 (via your mobile BASE in Belgium)
• Call 0486 19 1999 (with any phone in Belgium)
• Call +32 486 19 1999 (with any phone from abroad)

Please contact us online. Select this from the forms below.

• I have a question about SMS / voice mail / mobile
• I have a question about billing / payment
• I would change my details
• I would like to receive brochures or additional information
  
• I want information on postpaid 5
• BASE MasterCard
• m-banxafe
• I have another question

Heb je technische vragen in verband met de BASE website? Contacteer dan onze webmaster.

II. access and usage: prepaid

trade name

prepaid

naming provided to the BIPT

prepaid

description

Prepaid is a BASE tariff plan without invoice (prepaid), including free minutes to BASE mobile phone numbers with each top-up.

coverage

98% is the proportion of the Belgian population currently covered by KPN Group Belgium. Wherever you are in Belgium you can always be reached in or out of the country and, thanks to the Extended GSM technology, reception is even better.

tariffs and possible discount(s)

product overview

permanent advantage: free minutes to BASE mobile phone numbers with each top-up

national rates

international rates

roaming rates

 

necessary equipment and terminal

All you need to have to use prepaid is a mobile phone that is compatible with an e-GSM network and a SIM card from BASE.

request formality

Are you not yet a BASE customer?

Go to a BASE point of sales and join prepaid by buying a BASE SIM card of €15. You can use this €15 entirely as call value. You can keep your number free of charge and there are no activation costs.

Do you have a BASE tariff plan without invoice like BASE MANIA, e-SIM, BASE prepaid 1-2-3 or BASE Advantage Bundle for more than one month?

Text one of the following codes to 1914:

• CHANGE if you wish to become prepaid and take advantage of the free minutes to BASE 7d/7 with every top-up
• CHANGEWE if you wish to become prepaid take advantage of 700 free minutes to BASE weekends with every top-up starting from €10

Important: don't forget to use your free minutes to BASE before switching to the prepaid tariff plan. Otherwise you will automatically lose the free minutes that haven't been used. On the other hand, if you still have call credits left over during your top-up, you can have them transferred to your new prepaid tariff plan.

contractual delivery period

KPN Group Belgium undertakes to activate the SIM card as soon as possible. At the latest at the moment of activation, the Client is allocated one mobile telephone number per connection.

commercial delivery period

KPN Group Belgium undertakes to activate the SIM card as soon as possible. At the latest at the moment of activation, the Client is allocated one mobile telephone number per connection.

 

main technical characteristics

Before you get started with prepaid, you need to prepare your mobile phone for use.
Make sure that you have your BASE SIM card and your mobile ready.

1. Insert your SIM card in your mobile phone. Instructions for doing this are normally marked clearly on your mobile. The SIM card contains a memory chip with all the information you need to make calls.
2. Turn on your mobile phone and check that the battery is sufficiently charged. If your mobile is new, you will first have to completely charge the battery.
3. Enter your four digit PIN number and press #. When you use your BASE SIM card for the first time, the PIN number is 1111.
4. We recommend that you change the standard PIN (1111) into a personal and secret code as soon as possible. Your PIN may not consist of 4 identical (3333) or consecutive (1234) numbers. That way you prevent unauthorized use of your mobile phone.
5. Change your PIN via the menu on your mobile phone or enter the following characters (make sure all characters are correct on screen): **04*old PIN*new PIN*new PIN again#
6. If your number has not yet been activated in a BASE point of sales, call 1999 for private individuals or 1940 for self-employed or employees of an SME for free. Keep the following details ready:

• your identity card
• your mobile number (starting with 04xx xxx xxx)
• your SIM card number (located on the letter sent with your SIM card)
• your imei number (located underneath your mobile phone's battery or enter *#06# on your mobile)
• your MNP number (if not yet activated)

1. Your mobile is now ready for use. You are connected to the BASE network and you can make and receive calls.
2. If you use an older device from before 2001, please consult the manual or contact the manufacturer to check whether the device is compatible with our e-GSM network.

contractual period to put an end to disturbance

KPN Group Belgium undertakes to employ all reasonable means to ensure the safety and security of the KPN Group Belgium Network and the correct operation of the KPN Group Belgium Services. However, the Client acknowledges that a faultless operation of the KPN Group Belgium Services cannot be guaranteed at all times and nationwide, considering that 1) the KPN Group Belgium Network does not cover 100% of the Belgian territory and the Belgian population, and 2) the radio signals can be disturbed by external factors such as buildings, vegetation or the geographic relief, as well as by the mobile telephone used.

minimal duration of the contract and possible revocation

In case the Client has purchased call credit, and unless otherwise stated in the Specific Conditions, the Client (i) accepts that the number is lost permanently if the call credit on the SIM card has been zero (0) during more than six (6) months and (ii) that the prepaid call credit remains valid for a period of a maximum of twelve (12) months following the purchase of the call credit (first purchase or reload). After this period the unused prepaid call credit will expire. Under no circumstance will any modification of these conditions as laid down by KPN Group Belgium (including but not limited to a modification of the applicable rates) affect the Client's rights with regard to any call credit purchased beforehand. Any BASE call credit purchased before the new conditions take effect remains subject to the conditions in effect at the moment of purchase. Any BASE call credit purchased before the new conditions take effect remains subject to the earlier conditions until the first top-up following the date on which the new conditions take effect. The Client is deemed to have accepted these Specific Conditions by his purchase of new call credit.

 

way(s) and periodicity of the billing

Since prepaid is a tariff plan without invoice, there is no specific billing period. Prepaid customers purchase prepaid call credit which can be used to call, to send SMS's and for other paying mobile phone services. The costs will be deducted from the call credit each time. If the customer no longer has sufficient call credit, he should first top up before he can use paying mobile phone services again. Top-ups can be made via SMS, Bancontact/ Mister Cash ATM's, www.kpnonline.be or top-up cards.

 

way(s) of payment

Since prepaid is a tariff plan without invoice, there is no specific billing period. Prepaid customers purchase prepaid call credit which can be used to call, to send SMS's and for other paying mobile phone services. The costs will be deducted from the call credit each time. If the customer no longer has sufficient call credit, he should first top up before he can use paying mobile phone services again. Top-ups can be made via SMS, Bancontact/ Mister Cash ATM's, www.kpnonline.be or top-up cards.

 

measure in favor of handicapped persons

BASE Social Advantage - prepaid

- how to register?

points of sales

the overview of the BASE points of sales in your region

 

helpdesk characteristics & nature

I want to be BASE.
Want to BASE? Got a question?
Call 0486 19 1999. Our staff are happy to help you, every day between 9 and 22 hours.
Please contact us online. Select this from the forms below.

I am not yet BASE customer and you would like information
I would like to BASE with maintaining my current mobile number

I am already BASE
Want more information on subscriptions or services? Switching to another formula? Questions or comments?

• Call 1999 (via your mobile BASE in Belgium)
• Call 0486 19 1999 (with any phone in Belgium)
• Call +32 486 19 1999 (with any phone from abroad)

Please contact us online. Select this from the forms below.

• I have a question about SMS / voice mail / mobile
• I have a question about billing / payment
• I would change my details
• I would like to receive brochures or additional information
  
• I want information on prepaid
• BASE MasterCard
• m-banxafe
• I have another question

Do you have technical questions relating to the BASE website? Contact our webmaster.

II. access and usage: home internet

trade name

• home internet
• home internet (with fixed line)

naming provided to the BIPT

• home internet
• home internet (with fixed line)

description

internet access via ADSL

coverage

National

tariffs and possible discount(s)

• product survey and national tariffs
• more features

necessary equipment and terminal

• An ADSL modem (BASE internet box or own modem)
• Personal Computer

contractual delivery period

BASE undertakes to activate the services as soon as possible.

commercial delivery period

BASE undertakes to activate the services as soon as possible.

main technical characteristics

http://www.base.be/en/internet/home-internet  

Main technical characteristics that are necessary to activate the service/ network.

• Availability of a copper line at home
• An active Belgacom line (only for ADSL)
  
  

contractual period to put an end to disturbance

Art. F.2 and Art. F.3 General Terms and Conditions

way(s) and periodicity of the invoicing

Monthly invoicing via postal mail or digitally 

way(s) of payment

Money transfer via direct debit

measure in favour of disabled persons

- 

request formality

Art D.1 General Terms and Conditions ADSL / Internet service 

points-of-sale

Are you not a BASE Customer yet? Would you like more information?
Contact:
• Our website: www.BASE.be
• One of our BASE or ALLO telecom points-of-sale
• Our Promoline: 0800 16 026

helpdesk characteristics & nature

• I'm not yet a BASE customer
  Would you like to become a BASE customer? Do you have a question?
  Call 0800 16 026. Our customer service agents are here to help you from Monday to Friday between 10am and 6.30pm.
• I'm already a BASE customer
  Would you like more information on our tariff plans and services or would you like to switch to a different tariff plan? Do you have any questions or comments?
  - Call 02 60 80 600 (from any phone in Belgium)
  - Call +32 2 60 80 600 (from any phone abroad)
  Technical helpdesk
  Monday to Saturday 8am – 10pm, Sunday 10am – 6.30pm
  Administrative questions
  Monday to Friday 8am – 8pm, Saturday 9am – 5pm