My BASE App

With the My BASE app, you have complete control over your products, no matter where you are. It's quick, convenient and 100% mobile!

Download the My BASE app now!

With the My BASE app, you have complete control over your products, no matter where you are. It's quick, convenient and 100% mobile!

Contact

BASE Chat

The digital BASE assistant is available 24/7 and answers your questions instantly.
If you need additional help, a BASE advisor will take over during working hours.

Advisor working hours
Monday - Friday: 08:00 - 20:00
Weekend and holidays: 09:00 - 18:00

Feel free to call us. It will be our pleasure to help you!

Do you call from a non-BASE number? Then dial 0800 66 311.
Do you call from a BASE number? Then dial 1999.
Are you abroad? Then dial +32 486 19 19 99.

Monday - Friday: 08:00 - 20:00
Weekend and holidays: 09:00 - 18:00

Would you rather speak with someone face to face? There is always a BASE Shop around. Find the nearest BASE Shop and stop by!

Our contact form is perfect for those who prefer writing, but due to a temporary delay, it may take up more than a week to receive a reply. Want faster assistance? Our other support channels are ready to help you!